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Terms & Conditions
RETURNS: INFORMATION & PROCEDURES
The PLANTATION online store features products individually selected by our design team based on style, uniqueness, and exceptional quality. We proudly stand behind the items offered on our site and your satisfaction is our intent. In the unlikely event you are dissatisfied with one of your selections, we will gladly refund your purchase under the following guidelines:
Unwanted items must begin their return transit within 5 business days of the initial delivery confirmation. Please reference “How to Make a Return” for specific instructions.
Returned goods are only accepted if returned in the original packaging and are in unused condition.
All returns are subject to the following restocking fees (per item):
Items $250 or less are subject to a $25 restocking fee.
Items over $250 are subject to a 10% restocking fee.
Return shipping fees are the customer’s responsibility.
Any damage or defective item claim must be reported to us within 48 hours of delivery confirmation. In the event of either visible or concealed damage, please take photographs of the following: all merchandise damage AND pictures of the packaging (inner and outer). PLANTATION will not process a replacement order without photographic documentation. Photographs can be emailed to firstname.lastname@example.org. In all cases of damage, please keep the original packaging and the damaged item(s) as they may be needed to substantiate a claim with the shipper. All items must be kept at the delivery location until further notified. We reserve the right to deny a damage claim in the event we are not notified within 48 hours of delivery. We may be notified by phone (1-323-731-5400) or email.
All custom and final sale merchandise (denoted by a price ending in .99) are final sales, without exception.
When possible, an item may be exchanged for a different color or size without the assessment of a restocking fee. This will be considered on a case-by-case basis and is not a general rule.
Credits will be issued no later than 72 hours after the return delivery confirmation (upon satisfactory inspection of the returned goods).
HOW TO MAKE A RETURN
Place a copy of your order invoice (originally emailed to you) with your return.
If you do not have a copy of your original invoice, please include a piece of paper with your full name and address, phone number and last four digits of your order number.
Pack and seal your return securely in its original packaging.
Use the shipping carrier most convenient to you to send all returns to the following address:
Attn: Online Returns
4505 W Jefferson Blvd #102
Los Angeles, CA 90016
We highly recommend insurance of your package(s), as any damage resulting from return transit are the customer’s sole responsibility.
All orders are subject to a 24-hour cancellation window. This must be enforced as we immediately secure and allocate merchandise to a given order on a first come, first serve basis. This helps minimize lead times, adhere to displayed product availability windows, and avoid backorders. Cancellations that occur 24 hours after initial order placement are subject to the restocking fees detailed in the “Returns & Exchanges” section.
Customer service is the cornerstone of our boutique business. Please know that we always alert our customers if an expected shipping timeframe changes from a previously confirmed or listed availability. Once provided with any revised information, customers are entitled to cancel an order independent of the initial 24-hour window cancellation policy.
On occasion, we may need to cancel an order for any of the following reasons:
An item will not ship within the original or reconfirmed availability window
An item becomes indefinitely backordered
There was a pricing or product information error with an item in your order.
An item gets discontinued by one of our suppliers.
Rest assured that if we need to cancel an order no charges will be applied to your credit card. We will call and/or email you if an order will be cancelled.
SHIPPING: INFORMATION & PROCEDURES
Shipping costs are calculated as a percentage of the order total. If an item requires truck delivery and/or special handling, additional shipping charges may be applicable. We will contact you with a final shipping cost if this should occur with an item contained in your order. No additional shipping charges will be applied to your credit card without approval.
Shipping charges cover the packing, transit, and safe delivery of your purchase. Most items are shipped via FEDEX Ground/Home Delivery service and typically take three to five business days to reach a destination after departure from the warehouse. We are unable to ship to post office boxes or APO/FPO addresses. To protect your purchase, all items are shipped with insurance and require a signature for delivery.
Select items from our Web site may feature an expedited ship option. If available with a particular item, an expedited shipping timeframe will be displayed in addition to the standard shipping window (under “Availability”). Please note that “Availability” only indicates when an individual item is estimated to begin its transit (leaves the warehouse to our shipping carrier). Availability timeframes do not indicate the exact delivery of an item to your destination address.
Any costs resulting from changes to a shipping address once an item leaves the warehouse are the customer’s responsibility.
As a retailer of products from all over the world, the availability of the products we feature can vary significantly. Therefore, we typically ship items as they become available versus waiting to entirely ship a multiple item order that may be have possible delays with individual items. We hope you enjoy this added benefit of shopping with PLANTATION.
If your item is delivered damaged, please contact us immediately. This helps us substantiate a damage claim with our shipper and more expeditiously coordinate a replacement shipment to you, if immediately available. Always inspect the contents of a box as damage.
If you have specific shipping requests, feel free to email email@example.com or call 1-323-731-5400.
We ship internationally on a case-by-case basis. Please send an email to firstname.lastname@example.org for any international shipment inquiries.
While we make every effort to ensure the accuracy of the information presented online, PLANTATION is not responsible for any errors or omissions. Such errors may include, but are not limited to product dimensions, material, current availability and price. The majority of these errors are caught prior to order processing and shipment. In these cases, we will contact you to discuss any updated, changed or previously omitted information. We strive for excellence in customer service and will work with you in the event we feel a product was misrepresented online.
PLANTATION reserves the right to revise any pricing error(s). In the event of a price increase, no additional charges will be charged to your card without your approval.
Please note that items may appear differently online due to the nature of photography and/or the settings of your computer monitor. Please contact us at 1-323-731-5400 if you have any questions, concerns or need further clarification on a product.